CompareOperator or installer
the difference shows in year two
An installer finishes on the day the chargers work. An operator is responsible for the years after: energy, invoices, support, updates and reports.
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Side by side
Who does what after the installation
| Installer only | Operator (AMP X VOLT) | |
|---|---|---|
| Energy for the chargers | The building's contract; costs to split | Separate meter, market-based contract |
| Invoicing users | The syndic or facility manager | Automatic, per charge point, monthly |
| Support for drivers | Call the installer | Support line in FR, DE, LB, EN during business hours |
| Firmware and software updates | On request | Included, remote |
| Warranty handling | The owner | Included |
| Reports | None | Consumption and activity per site, group and user |
| Subsidy file | Sometimes | Prepared with every project |